According to Dextra Group policies and values, AFS technician main duties are as below:
Ensure Commissioning / decommissioning for all DEXTRA equipment:
- Ensure the Installation & commissioning of the equipment for all the countries / project’s site.
- Coordinate with Customers the audit information needed
Ensure the availability of Documentation for all DEXTRA equipment:
- Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
- Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.
Ensure customer training for all DEXTRA equipment crew:
- Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the “Supervision Manual requirement” & ensure the Issue of training reports (and optional Training certificates).
- Train the Client’s setters & operator on the preparation of test samples.
- Train the Client’s steel fixers on the splice assembly at site.
- Train the Client's managers and supervisors on E-ticketing implementation.
Ensure technical support Level 3 - on site & from remote:
- Ensure a good response time to E-tickets.
- Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
- Conduct preventive maintenance Level 3 of all DEXTRA equipment.
- Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
- For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
- Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.
Ensure Monitoring of customer efficiency:
At each site’s visit opportunity:
- Review that operation and quality procedures in place are followed by the Client.
- Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
- Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
- Verify that no coupler other than Dextra’s are used on DEXTRA equipment.
Requirements:
- Bachelor’s degree in engineering or related field or NVQ LEVEL3/4 MECHANICAL/HYDRAULIC/ELECTRICAL MAINTENANCE
- Experience in customer service role would be beneficial.
- Experience in quality control / inspection would be beneficial.
- Experience on abroad project would be beneficial.
- Very good command of spoken and written English
- ITS skills: Proficiency in Microsoft Office
- Willingness / ability to travel regularly (30% to 50% of the time) in his/her geographical area, for periods of 2 to 5 consecutive days.
- Ability to work on project supervision field.
- Electrical / Mechanical / Automation / Hydraulic skills