Main Duties and Responsibilities:

Quality Oversight of our Plant in Thailand (DM: Dextra Manufacturing Co., Ltd.)

Oversee all quality-related activities and ensure effective implementation of DM’s quality system.
Drive continuous improvement using the Plan–Do–Check–Act (PDCA) methodology.
Ensure customer satisfaction through consistent product and process quality.

PLAN – Define Quality Strategy

Ensure the Group Quality Policy is implemented, communicated, and understood within DM.
Define DM-specific quality objectives aligned with group targets.
Identify quality risks and improvement opportunities within DM.
Collaborate with the QSM to ensure the DM processes are aligned with the Group Process Map.

DO – Execute Quality Plans

Document DM-specific processes and support documentation of group-wide processes.
Train QA, QC, and SQE teams on ITPs and relevant technical quality documents.
Lead training initiatives to build quality awareness across all DM departments.
Foster a culture of quality by promoting a proactive, quality-minded approach among managers and staff.
Ensure compliance with applicable standards (ISO 9001, ISO 14001, CARES, etc.).

CHECK – Monitor Quality Performance

Conduct internal audits in coordination with the QSM, aligned with applicable standards.
Monitor and report key performance indicators (KPIs), audit results, and customer satisfaction.
Maintain and update the plant's KPI dashboard.
Lead the annual Management Review process.
Support and facilitate second- and third-party audits (e.g., ISO 9001, ASME, ISO 19443, customer audits).

ACT – Correct & Improve

Coordinate corrective and preventive actions.
Oversee investigations and resolution of customer complaints.
Initiate improvements to address deficiencies and enhance process effectiveness.

Supply Chain Quality

Define raw material specifications and collaborate with SQAs.
Participate in supplier evaluations and selection.
Ensure purchase orders are issued to approved suppliers per validated specifications.

Team & Resource Management

Promote Dextra’s vision, mission, and values throughout the organization.
Assess and report on the resources required to implement the Quality Policy effectively.
Define the QA department structure and maintain updated job descriptions.
Monitor team performance and KPIs via PMS (Performance Management System).
Identify competency gaps and implement development plans for QA team members.

Document Control Center Management

Oversee review, approval, registration, distribution, and archiving of controlled documents.
Validate product documentation such as datasheets, assembly instructions, and quality manuals.
Maintain and validate raw material specifications.
Manage drawing records and control access to standards and technical documents.

Nuclear Safety

Ensure nuclear safety is prioritized above all other considerations.
Apply a cautious, balanced approach to decision-making involving quality, cost, and schedule.
Promote a culture of responsibility, accountability, and open communication.
Ensure qualified personnel are assigned to key roles and empowered to raise safety concerns.
Encourage a questioning attitude and challenge unsafe behaviors or decisions.
Respond promptly and conservatively to any incident that could impact nuclear safety.
Transparently report to the Board any issue potentially compromising nuclear.

Qualification Requirements:

QA Manager