An After Sales Services Spare Parts Coordinator plays a crucial role in ensuring that customers receive the necessary spare parts and support after purchasing a product. Here are some key aspects of the role:
Inventory Management
- Monitor our internal stock of spare parts & tools based in our depot
- Monitor our external stock of spare parts & tools based in EU
- Handle shipments from our Newport Depot to customers (packing & shipping)
- Monthly check / reconciliation of the inventories / stock adjustment if required in AX
- Generate reports on spare parts usage, inventory levels, and customer feedback.
- Analyze data and make recommendations for improving parts management or stock policy adjustments
Orders processing
- Order registration in our ERP system - AX
- Order acknowledgement issuance to customers with delivery schedule
- Issue invoice and packing list for goods supplied from internal stock or local suppliers
- Issue back-to-back PO to the factory for goods supplied from Thailand
- Ensure shipping documents are sent by mail to customers upfront delivery
Suppliers’ coordination
- Place PO to maintain internal and external stocks as per define stock policy
- Track and manage the delivery to ensure timely arrival
- Handle reconciliation when required
- Register invoice from external suppliers upon delivery / reception of the goods
- Negotiate terms and conditions for new suppliers
- Monitor supplier performance and address any issues related to delivery or quality.
Customer support
- Assist customers with inquiries about spare parts availability, pricing and compatibility
- Provide technical support & guidance regarding spare parts and their usage / Lifetime
- Handle returns and exchanges of defective or incorrect performance
Collaboration
- Work closely with the after-sales service team to ensure they have the necessary parts to complete repairs.
- Coordinate with other departments, such as Group Sales Coordination and Supply Chain as well as finance,
- to support overall business operations
- Take incoming calls and monitor incoming mails landing at the depot
Requirements:
- At least a Bachelor degree in Engineering or related field / Diploma in Logistics.
- At least 5 years’ experience in Engineering related working environment
- Very good command of spoken and written
- ITS skills: Proficiency in Microsoft Office
- Other technical skills: ERP software – Microsoft AX – Windows Pack Office
- Good leadership & people management skills