Main Duties and Responsibilities:
The Quality Control Manager will lead the quality control department, ensuring that our products meet both internal and external quality standards, industry regulations with a strong focus on Nuclear standard, and customer expectations.
Safety
- Ensure Safe operations for QC Operators and contribute to eliminate unsafe conditions in area of responsibility.
- Deploy 5S Standard.
Management
- Act as a key ambassador to develop Quality awareness throughout DM organization following standards defined at Dextra Group level.
- Lead local QC team to deliver outstanding quality products and services to DM customers.
- Monitor and report company quality KPI (complaints, non-conformities, rejected raw materials, rejected finished goods).
- Manage his team to achieve company objectives in terms of quality and customer satisfaction.
- Organize for each team member specific tasks and responsibilities as per company and department objectives.
- Set up individual KPIs and clear objectives according to Dextra Performance Management System (Conduct Mid year appraisals and year-end performance reviews).
- Develop continuous improvement plan to reduce non-quality cost.
- Ensure team members are qualified to perform all planned quality control activities.
- Propose and follow-up development action plans when needed.
- Plan QC department annual budget and manage it.
Quality Management
- Review, comment and advise sales about the quality requirements of the client’s enquiries.
- Review and validate the requirements related to quality and control in Dextra offers.
- Review quality and control requirements in purchase contracts in collaboration with the sourcing department.
- Provide quality documents such as generic test reports or inspection and test plans for the submission files.
- Actively participate during the quality audits.
- Identify material, product and process key points to inspect in relation with other departments.
- Use statistical approach to determine level of inspection (ISO2859).
- Plan inspection: inspectors’ allocation, inspection location, schedule, tools, methods.
- Issue inspection Work Instruction and Test Plans.
- Apply and follow up the inspection plan.
- Ensure accuracy and quality of inspections.
- Trigger and follow up controls wherever required (at supplier’s site, at Dextra factories, at customer sites).
- Contact and coordinate with external parties (suppliers, Testing inspection and certification companies, custonmers)
- Issue NCRs and maintain statistics (suppliers records, scrap reports)
- Investigating non-conformities and complete root cause analysis to minimize risks and impact on Quality, Cost and Delay for company.
- Issue accurate reports and certificate of compliance.
- Lead to solve the potential quality issues encountered by the customers.
- Support the technical resolution of problems thanks to statistical and technical reports.
- Liaise with other departments (sales, production planning) and customers for solving Quality matters.
- Ensure compliance with product certification and customer requirements.
- Manage measuring tools, including maintenance and calibration.
Continuous improvement
- Gather and analyze quality control data to evaluate system/process effectiveness.
- Work with production teams to identify areas of process improvement and recommend corrective actions.
- Propose actions, tools, systems, procedures and animate small group activities (quality circles) for avoiding repeating nonconformities and improving quality KPIs.
- Propose/review/adjust QC Work Instructions, procedures and Production Quality Manual.
- Review, optimize and maintain quality parameters set-up in ERP.
Nuclear Safety
- Ensure that nuclear safety is considered in decision making and actions, and that it always takes precedence over any other consideration.
- Use a balanced, rigorous, and prudent approach to decision making with respect to quality, cost, and schedule such that nuclear safety is never compromised.
- Ensure that involved personnel understand not only their own responsibilities and the consequences of mistakes, but also those of their immediate colleagues and how these responsibilities complement each other.
- Ensure that key operational and technical positions are filled by competent and knowledgeable persons, and that they are empowered to speak openly.
- Take prompt conservative and preventive actions when an incident that could affect nuclear safety is reported, even if not yet fully understood or documented.
- Communicate transparently to your direct reporting any issue which might compromise nuclear safety.
Qualifications Requirements:
- Bachelor’s degree in engineering i.e. Civil or Mechanical, Industrial or Material Science, or related field.
- 10 years’ experience in designing and leading Quality Control system & tools.
- Experience in manufacturing environment, continuous process and assembly.
- Fluent (written and spoken) and capable of exchanging with international customer representatives.
- MS Powerpoint and ERP systems
- AutoCAD
- Strong motivation and level of energy, change management and result driven, service minded, well organized, teamwork and good interpersonal skills.