The General Manager, Operations & Business Services is a senior executive role responsible for overseeing the day-to-day operational functions of Dextra Manufacturing Co., Ltd. This position involves strategic planning, managing operational processes, improving performance, ensuring operational efficiency, and leading a diverse team to achieve business goals. The General Manager, Operations & Business Services plays a critical role in aligning plant performance with Group objectives and industry standards, contributing to the company’s long-term success and competitive edge. This position works closely with other senior leaders to develop and implement strategies that drive organizational growth and sustainability.

Key Responsibilities

• Develop and implement operational strategies aligned with corporate goals and objectives.
• Identify opportunities for standardization, process optimization, innovation, and cost reduction in operations.
• Establish and drive plant objectives to meet production targets, quality standards, and budgetary requirements.
• Steer long-term planning initiatives to ensure the company’s operational readiness by effectively collaborating with senior management to define objectives, goals, and performance metrics.

• Oversee daily operations of the company, ensuring efficiency and effectiveness.
• Manage resources, including human, financial, and material, to optimize operational performance.
• Monitor key performance indicators (KPIs) and metrics to measure operational success.
• Oversee all aspects of plant production, ensuring that production schedules are met.
• Optimize production processes to improve efficiency and reduce waste.
• Analyze operational data and performance indicators to identify areas for improvement and implement corrective actions as needed.

• Ensure all products meet quality standards and specifications.
• Implement and maintain quality control systems.
• Address quality issues promptly to minimize disruptions.

• Promote a culture of safety and ensure compliance with health and safety regulations.
• Conduct regular safety audits and risk assessments.
• Develop and implement emergency response plans.

• Lead, mentor, and develop a high-performing team ensuring alignment with corporate objectives and standards.
• Set performance expectations, conduct performance evaluations, and provide coaching and development opportunities for direct reports.
• Develop talent pipelines and succession plans for key roles in the organization.
• Foster a positive and inclusive work environment.
• Ensure appropriate staffing levels and manage recruitment, training, and retention of employees.
• Foster a culture of engagement, accountability, and continuous improvement.
• Implement programs and initiatives to enhance employee satisfaction and motivation.

• Lead continuous improvement initiatives and implement lean manufacturing principles to enhance processes, technologies, and systems across all operations.
• Streamline processes to enhance productivity and reduce costs.
• Identify and rectify bottlenecks and inefficiencies in the production process.

• Drive the adoption of new technologies and innovative solutions to improve operational efficiency.
• Stay abreast of industry trends and emerging technologies to keep the company competitive.
• Implement digital transformation initiatives to enhance production and operational capabilities.
• Support and collaborate with R&D and product development teams to bring new products to market.
• Ensure operational readiness for new product launches.
• Facilitate cross-functional collaboration to drive innovation and product improvements.

• Ensure compliance with industry regulations, environmental standards, and other applicable laws.
• Remain updated on regulatory changes and promptly integrate required adaptations.

• Oversee the maintenance of plant equipment and facilities.
• Ensure machinery is in good working order and maintenance schedules are adhered to.
• Plan for and manage capital projects and upgrades.

• Coordinate with supply chain and procurement teams to ensure availability of raw materials.
• Manage inventory levels to optimize production without overstocking.
• Maintain strong relationships with suppliers and vendors.

• Develop and manage operational budgets.
• Monitor financial performance and implement cost-control measures.
• Work with the finance department to ensure accurate financial reporting and analysis.

• Build and maintain relationships with key stakeholders, including customers, suppliers, and partners.
• Communicate regularly with senior management to provide updates on operations, performance, and key initiatives.
• Address and resolve operational issues and challenges promptly.
• Represent the company in meetings and negotiations with external parties.

• Develop and implement risk management strategies to identify, assess and mitigate operational risks.
• Establish protocols for crisis management and business continuity planning to ensure resilience in the face of unforeseen events.

• Develop and implement sustainability initiatives to reduce environmental impact and promote responsible resource management.
• Evaluate opportunities for renewable energy integration, waste reduction, and eco-friendly practices within industrial operations.

• Support the development with our experts and drive the implementation of ESG initiatives to promote ethical practices and sustainability.
• Monitor and report on ESG performance metrics.
• Engage with stakeholders to ensure alignment with ESG goals and objectives

• Master’s degree in business administration (MBA), Industrial Engineering, Operations Management or a related field.
• Certifications such as Six Sigma, Lean Manufacturing, PMP (Project Management Professional), or equivalent are advantageous.
• Senior Leadership Experience: Minimum of 10-15 years of experience in operations management, with at least 5 years in a senior leadership role.
• Manufacturing Industry: Extensive experience in the manufacturing industry, specifically in operational management roles.
• Strategic Planning: Proven track record in strategic planning and execution within a manufacturing setting.
• Continuous Improvement: Demonstrated experience in leading continuous improvement initiatives and implementing lean manufacturing principles.
• Financial acumen: Strong background in budgeting, cost control, and optimizing operational expenses while meeting financial objectives.
• Project Management: Experience in managing large-scale projects and overseeing capital improvements.
• Excellent command in English, both written and spoken